The Flower Wall Co — Delivery, Setup & Collection Policy

1. Scope of Delivery & Service Model

• White-Glove Logistics: All floral walls, props, structures, and event items are transported, assembled, and dismantled exclusively by The Flower Wall Co authorized team or crew members.
  
  
• No Self-Pickup or Third-Party Shipping: To ensure quality control, asset protection, and structural safety, clients, third-party couriers, or external event hire companies are strictly prohibited from picking up, transporting, or self-installing our hire inventory unless explicitly authorized in writing by management.
  
  

2. Surprise Proposal Timing, Execution & Partner Discretion

• Surprise Proposals: For surprise proposal bookings, the Client bears strict responsibility for ensuring the intended partner arrives at the designated location at the agreed-upon time.
  
  
• Discretion & Delays: The Flower Wall Co is not liable for compromised surprises, rushed setups, or missed moments resulting from client tardiness, incorrect location coordinates, or third-party interference on-site.
  
  

3. Site Access, Venue Preparation & Public Permits

• Clear Access Warranty: The Client warrants that the event venue or site is fully accessible, structurally sound, and prepared for installation at the agreed bump-in time, providing safe, unhindered, and direct access to the exact installation site (including operational elevators, level flooring, and unobstructed corridors for large structural assets).
  
  
• Public Land, Council & Park Permits: Where an event is requested in a public park, reserve, beach, council-managed property, or public space, the Client is solely responsible for obtaining and paying for all necessary permits, council approvals, and land-use clearances prior to delivery. The Flower Wall Co accepts zero liability for setup interruptions, delivery halts, fines, or shutdowns enforced by local authorities, rangers, or police due to a lack of proper client permits.
  
  
• Waiting Time & Access Delays: If our delivery and installation crew is delayed, obstructed, locked out, or prevented from setting up on time due to venue restrictions, unprepared site conditions, lack of parking, or delayed client access, an additional labor and waiting fee of $150 per hour per staff member will be billed immediately and is payable on demand prior to installation completion.
  
  

4. Outdoor Installations, Weather & Safety Restraints

• Outdoor Venue Responsibility: For outdoor activations (such as gardens, beaches, rooftops, or open-air marquees), the Client assumes absolute responsibility for providing a secure, weather-protected alternative setup location.
  
  
• Crew Safety Override: Our installation crew holds non-negotiable authority to halt, alter, or refuse setup if extreme weather conditions (including high winds, torrential rain, severe storms, extreme heat, or structural hazards) threaten personnel safety or asset integrity.
  
  
• No Delivery Refunds for Weather/Access Failures: If delivery, setup, or execution is prevented, cut short, or altered due to adverse weather conditions, venue closures, or restricted access resulting from incorrect information provided by the Client, no refunds or credits will be issued.
  
  

5. Collection, Bump-Out & Post-Event Security

• Responsibility Post-Event: Following the conclusion of the event, all hired items remain the sole legal and financial responsibility of the Client until our team arrives to execute the official bump-out and collection.
  
  
• Unsecured Items: If items are left unattended, unsecured, damaged, or misplaced prior to our collection team's arrival, the Client will be held fully financially liable for their repair or complete retail replacement.
  
  
• Delayed Collection Access: If our crew is prevented from conducting the scheduled bump-out due to locked venue doors or restricted post-event access caused by the venue or Client, additional after-hours holding or labor fees will be charged to the Client.