Cancellation policy

Here is a professional and comprehensive Purchase Options / Cancellation Policy tailored for The Flower Wall Co.

This policy incorporates your 50% deposit structure, the 14-day balance requirement, your 3-day change-of-mind guarantee, and the strict exemption for fine jewelry/engagement rings through Australian Diamond House. You can easily copy and paste this directly into your Shopify legal settings under your refund or purchase policy.

Purchase Options & Cancellation Policy

Effective Date: November 2026

Business Name: The Flower Wall Co

At The Flower Wall Co, we pride ourselves on providing seamless, luxury event styling, custom cakes, and exquisite fine jewelry in partnership with the Australian Diamond House. To ensure clarity and transparency, our booking terms, deposit structures, and cancellation guidelines are outlined below.

1. Booking Deposits & Payment Terms

  • Event Styling & Cakes: To secure your event date, a 50% upfront deposit is required at the time of booking. The remaining 50% balance must be paid in full at least 14 days prior to your event date.

  • Gifts & Fine Jewelry: Purchases made through our luxury gift and jewelry collection (including engagement and wedding rings) require full payment at checkout, as these items involve bespoke sourcing and international certification standards.

2. The 3-Day Change-of-Mind Refund Policy

  • Eligibility: We understand that plans can change. For event styling services and custom cakes, we offer a hassle-free 3-day (72-hour) change-of-mind refund window starting from the exact date and time your initial 50% deposit is paid, provided the booking was made at least 14 days prior to the event. If you cancel within this 72-hour window, you will receive a 100% refund of your deposit.

  • Exclusions (Fine Jewelry & Gifts): The 3-day change-of-mind refund policy applies exclusively to event styling and cakes. Due to the bespoke, certified, and high-value nature of fine jewelry and engagement rings in partnership with Australian Diamond House, all jewelry and gift purchases are strictly final sale and are exempt from change-of-mind returns or refunds once processed.

3. Cancellations & Date Changes (After 72 Hours)

  • Event Styling & Cakes:

    • If you wish to cancel your booking after the initial 3-day change-of-mind window has passed, the 50% deposit is non-refundable as it secures your date and covers preliminary planning and resource allocation.

    • If cancellations occur within 14 days of the event date, the full total (100% of the booking value) is non-refundable due to final preparation, staffing, and logistics.

    • Date changes are subject to availability and must be requested at least 14 days prior to your original event date.

4. Corporate & Custom Enquiries

  • Corporate event packages, brand activations, and custom styling quotes operate under bespoke agreements. Specific deposit timelines, cancellation windows, and milestone payment schedules will be outlined directly within your personalized corporate service contract or invoice.

5. Contact Us

If you have any questions regarding your booking, payment terms, or cancellation rights, please reach out to our team:

  • Event Styling & Cakes: info@flowerwallco.com.au

  • Fine Jewelry & Engagement Rings: info@australiandiamondhouse.com